SHORE SOAPS wants you to love your purchases and we will do our best to ensure you are satisfied. If something is wrong with your item(s), or overall buying experience, we want to know about it.
MY ORDER WAS NOT RECEIVED / RECEIVED DAMAGED
Please contact If the order was lost by the post office, we will file a claim and send a replacement at no additional cost to you. If the item(s) are damaged in transit or arrive in unsatisfactory condition, we will require documentation to submit with a claim so be prepared to send photos of the damage via email. No refunds can be processed without photo documentation.
PLEASE NOTE: We do not offer replacements if incorrect shipping address is provided to us, and shipments tracked are displayed as "delivered".
I AM DISSATISFIED WITH THE PRODUCT I RECEIVED:
If you are unhappy with the items you purchased, and would like to make an exchange, please contact: within 7 days of receipt of item. The product must be returned to us in a well packed box or envelope with the original packing slip inside. Please specify on the original packing slip your name and reason for return.
PLEASE NOTE: Exchanges will not be accepted after 7 days from receipt.